Privacy Policy

1. Information We Collect

We collect information you provide, including your name, email address, phone number, service location, vehicle information, service requests, and messages. When you use our service workflow, we may also collect VINs, inspection notes, estimates, repair details, service records, approvals, invoices, and payment status information needed to provide and document automotive services.

Our website records limited technical and usage information, such as pages visited, referral source, and a browser-generated visitor identifier, to understand website performance and prevent abuse. We use cookies or similar browser storage only as needed for site functionality, analytics, and session security.

2. How We Use Information

We use information to respond to requests, schedule and perform services, prepare estimates and invoices, maintain customer portal access, process payments, communicate about your service, improve the website, protect our systems, and comply with legal obligations.

Card payments are processed through Square. Streetline does not store full card numbers or card security codes.

3. SMS Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile phone numbers, SMS enrollment information, and messaging consent are not sold, rented, or provided to third parties, affiliates, or lead generators for their independent marketing or promotional purposes. Authorized communications providers, including Twilio, may process mobile information on our behalf solely to provide authorized messaging services.

SMS enrollment is optional. If you enroll, we record the consent status, date and time, phone number, wording, and version presented at enrollment. You may opt out by replying STOP or by changing your portal preference. Messaging remains disabled until Streetline completes provider configuration and required approvals.

4. Service Providers and Disclosures

We may share information with service providers that help us operate the website, provide email, host the customer portal, process payments, or deliver authorized customer communications. These providers may use the information only to perform services for Streetline. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction.

Our website and payment links may connect to third-party services. Their privacy practices are governed by their own policies.

5. Retention and Protection

We keep information for as long as reasonably needed to provide services, maintain records, resolve disputes, enforce agreements, and meet legal or accounting obligations. We use reasonable administrative, technical, and physical safeguards designed to protect information. No system can guarantee complete security.

6. Your Choices and Privacy Requests

You may ask us to review or correct the contact information we maintain for you, or ask questions about our privacy practices. You can stop promotional or service-related text messages by replying STOP when messaging is active. Opting out of SMS does not affect your ability to receive automotive services.

7. Updates to This Policy

We may update this policy when our practices or legal requirements change. The effective date at the top shows when it was last revised.

8. Contact Us

Streetline Automotive LLC
3757 Numerator Drive
North Bend, OH 45052
(513) 725-7975
streetlineautomotive@gmail.com
https://streetlineautomotivellc.com

This address is used exclusively for business correspondence, billing, and parts and equipment storage. Streetline Automotive LLC does not perform vehicle repairs, maintenance, or customer-facing automotive services at this location. Please contact us to arrange automotive services.